Self-exclusion Policy

Scope and Definitions

This Self-Exclusion Policy (the Policy) applies to Ffbet and governs the control of gambling activity on the Ffbet Platform. For purposes of this Policy: - "Account" means the user’s personal profile and all products accessed through the Platform. - "Time-Out" means a short-term, user-initiated interruption of gambling activity. - "Self-Exclusion" means a formal, extended interruption of all gambling activity, selected for a defined period. - "Cooling Off" means a temporary pause of activity within the Self-Exclusion framework. - "Gambling Activity" means wagering, playing any game, or using any product offered by the Platform. - "Personal Data" means information about you that is collected, stored, or processed in connection with your use of the Platform. The Company will process Personal Data in accordance with applicable data protection laws. - Age: Under 18s are prohibited from gambling on Ffbet. Ffbet conducts age verification in accordance with applicable law and policy requirements. - KYC: Ffbet conducts Know Your Customer checks for account creation and ongoing identity verification to comply with regulatory requirements.

Time-Out (Short-Term Break)

Time-Out enables a temporary cessation of all gambling activity on the Platform. Once initiated, the Account is blocked from depositing, withdrawing, playing, or accessing any of the Company’s products. The available Time-Out periods are displayed in the Account Profile under the Time-Out section; you may select one of the pre-defined periods. A Time-Out may be revoked only after the minimum period of 24 hours from the initial request. Upon expiration of the selected Time-Out, the Account is automatically reactivated and normal access is restored.

Self-Exclusion (Longer Break)

Self-Exclusion is a formal, extended pause from gambling offered by Ffbet. You may initiate Self-Exclusion via the dedicated Self-Exclusion page within the Platform.

Upon initiation, the Account will enter a 24-hour cooling-off period during which gambling activity is disabled and no deposits or withdrawals are permitted.

After the cooling-off period, the available Self-Exclusion durations will be presented. You must select one of the pre-defined intervals; custom durations are not permitted.

To proceed with the Self-Exclusion, you must provide a written or electronic confirmation. If we do not receive such confirmation within 24 hours after the cooling-off period ends, the Account will be reopened and confirmed by secure communication from the Company.

During the Self-Exclusion period, the Account will be disabled and you will not be able to deposit or withdraw funds for the duration of the exclusion. Upon expiry of the Self-Exclusion, the Account will automatically be reactivated.

Cooling Off Periods

You may request a Cooling Off period independent of Self-Exclusion. This pause prevents all gambling activity and deposits, for a defined duration. The available Cooling Off durations are 24 hours, 1 week, 3 weeks, or 6 weeks. At the end of the Cooling Off period, the Account is automatically reactivated unless you have initiated another exclusion or time-out.

Financial Protection and Personal Limits

Ffbet provides tools to impose Financial Protection through configurable limits. The available limits include:

• Deposit limits: a maximum permissible amount per day, week, or month; deposits beyond the limit are blocked for the applicable period.
• Loss limits: a maximum permissible loss per day, week, or month; wagering beyond the limit is blocked for the applicable period.
• Session limits: caps on the number or duration of sessions per day or week; additional sessions are blocked while the limit holds.

Once a limit is set, it may be revoked only by written or electronic notice submitted to the Company. The Company will consider such requests, but reserves absolute discretion to deny revocation. Ffbet will take reasonable steps to ensure that no promotional material is sent to users who have Self-Excluded or set applicable limits, and will monitor for attempts to circumvent the restrictions. The Company accepts no liability for continued activity by a user attempting to circumvent restrictions, including through alternative registrations or altered personal details.

Activation, Revocation and Reactivation

Time-Outs and Self-Exclusions are activated in accordance with the processes described above. Revocation of a Time-Out may be effected after 24 hours from the initial request. Self-Exclusion requires the written or electronic confirmation and cannot be altered during the selected pre-defined period. If the confirmation is not received within the specified timeframe, the exclusion may be automatically discontinued and the Account reactivated by secure communication from the Company.

At the expiration of any Time-Out or Self-Exclusion, the Account will automatically be reactivated. Attempts to circumvent the exclusion (for example, creating or using alternate accounts or altering registration details) are not the responsibility of the Company; users are advised to comply with this Policy and pursue help where gambling presents risk.

Promotions, Communications and Compliance

Ffbet will not solicit or send promotional gambling material to users who are self-excluded or under a Time-Out/limit. Non-promotional notices related to safety, support services, or changes to Terms and Conditions may be sent as required by law and regulatory obligations.

Data Privacy and Security

Ffbet processes Personal Data to administer Self-Exclusion, Time-Outs, and Financial Limits in compliance with applicable data protection laws. Personal Data will be retained only for as long as necessary to manage exclusions, maintain safety measures, and meet regulatory obligations. Users have rights to access, rectify, and request the erasure of Personal Data as provided by law.

Help, Support and Resources

For assistance with Self-Exclusion or Time-Out, users should use the Secure Support channel within the Platform. If additional assistance is required, contact the Compliance team through the in-site contact form. We encourage users to seek guidance from licensed gambling support organizations in their jurisdiction, where available.

Policy Updates and Governing Law

This Policy may be updated from time to time. If material changes are made, users will be notified in accordance with the Terms and Conditions. Users may discontinue use of the Platform before changes take effect; such changes shall apply no less than fourteen days after notice. The Policy and its interpretation are governed by applicable law and regulatory requirements in the jurisdiction where Ffbet operates.